Piccolo answers guest enquiries in seconds, in any language, and completes bookings directly in your system. Anything sensitive he hands over discreetly to your team. No app, no portal, no commission.
The piccolo was always the youngest in the house: the one who runs everywhere, knows every guest and never tires. We taught him to speak a hundred languages and never to sleep.
Real conversations. Any language, around the clock, straight into the booking system.
No IT project, no new software for your team. We prepare everything, you review, Piccolo reports for duty.
Rooms, rates, times, directions, menus: you give us the essentials of your house and access to your booking system.
Your WhatsApp number, your tone of voice, your rules. Piccolo gets to know the house and first passes a trial period with your team.
QR code at reception, number in the booking confirmation. Piccolo takes over the service, your team takes over the moments that matter.
Not a feature list. A service code of the kind only the finest houses in the world maintain. Piccolo works to these standards, in every hotel.
At any hour of day or night, 365 days a year.
No surcharge, no configuration, no exception.
And when he does not know something, he says so and always offers the next step.
Whatever he is not certain of, he clarifies rather than improvises.
Bookings are completed, not passed along: directly in the house's own system.
A complaint or a special request: immediate handover to your team, with the full history.
Guest data stays with the house, hosted in Switzerland, never shared with third parties.
Late checkout, the spa, the table by the window: at the right moment, never pushed.
You set the tone, the offers and the boundaries. Piccolo carries the signature of the house.
You can see at any time what Piccolo has answered, booked and handed over.
An FAQ bot answers questions. Piccolo holds conversations, completes bookings and knows your guests.
Check availability, quote the rate, create the booking straight in the PMS. The guest completes the booking right in the chat.
The guest writes in Korean, Piccolo replies in Korean. And voice notes? He understands those just as well, simply speak. Automatically.
A large share of enquiries arrive outside reception hours. From now on, not one is lost.
Late checkout, a spa appointment, a table in the restaurant: offered at the right moment.
Piccolo recognises returning guests, remembers preferences such as a balcony, allergies or language, and writes them back into your house's guest profile.
Sensitive matters go straight to your team, with the full history. Piccolo never guesses.
Every chat, booking and handover in the dashboard, plus the weekly report.
Mews from day one, further systems on request. «When is my check-in?» answers itself.
Hosted in Switzerland (Infomaniak), compliant with the Swiss Data Protection Act, data processing agreement and deletion policy included.
Your team needs no new software. Escalations arrive right where you already work.
Availability, rates, bookings and guest data: Piccolo draws them straight from your property management system. No double entry, no export, no island solution.
These systems offer open interfaces: we review and build the connection to your house as part of the onboarding. Your system is not listed? Talk to us. And with no PMS at all, Piccolo works in Résidence mode and passes booking requests to your team in a structured form.
Portals take up to 25% per booking. Piccolo works for a fixed fee, and every direct booking is entirely yours. A single saved booking a month can cover his salary.
He never guesses (Standard No. 4). Whenever he is unsure, or the matter is sensitive, such as a complaint, a cancellation or a special request, he hands the conversation straight to your team, complete with the full history. The guest experiences a seamless transition.
Yes. Guests simply speak their question, in any language. Piccolo understands the voice note, handles the request and replies in writing within seconds, in the guest's own language. On the move, it is the fastest way for many.
The guest who wants to know at 11pm whether a room is still free does not want a person. They want an answer. The guest with a complaint, on the other hand, wants a person, right away, and that is exactly where Piccolo hands over. A machine for the speed, a person for the moments that matter.
No. The vast majority of guests already have WhatsApp on their phone. Scan the QR code or tap the number, and that is it.
Around five working days from the moment we have your house knowledge and access to your PMS. After that, a one-week trial period with your team, and then Piccolo reports for duty.
Hosted in Switzerland, compliant with the Swiss Data Protection Act and the GDPR: you receive a data processing agreement, the guest data belongs to your house, and a deletion policy is included. Discretion is Standard No. 7.
Mews is fully integrated and verified (availability, rates, booking, guest profile). Cloudbeds, Oracle OPERA Cloud, protel, apaleo, SIHOT and other systems with an open interface we connect on request as part of the onboarding. Without a PMS connection, Piccolo works in Résidence mode and passes booking requests to your team in a structured form.
Ask Piccolo the hardest question your house can offer. In Korean, in the middle of the night, with a booking at the end. He is awake.
Start the demo on WhatsApp